Refund policy
FROZEN PRODUCTS
All Frozen items such as the Good cocktail Fresh are final sale; we do not accept returns due to their freshness and being unpasteurized.
All other returns must be addressed within 7 days due to the perishable nature of the product. To qualify for a refund or exchange, you must meet our specific criteria.
To report an error in your shipment or a damaged product, contact us within days of receipt for a replacement or refund.
To start a return, you can contact us at inquiry@ptciproducts.com.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at inquiry@ptciproducts.com.