Just a heads up!
We keep our bottle sizes small to keep the price per item low, just because you don't like the taste doesn't make it defective. Hand it off to someone who would really vibe with it – like your mate or neighbor. If they love it, give us a shout and we'll get down to business! ...If there's a mishap during shipping or your jar arrives broken, we've got you covered!
General Merchandized and Frozen products
In regard to frozen items like Cocktail fresh.
All Frozen items such as the Good cocktail Fresh are FINAL SALE; we do not accept returns due to their freshness and being unpasteurized.
All other returns must be addressed promptly due to the perishable nature of the product. To qualify for a refund or exchange, you must meet our specific criteria.
To report an error in your shipment or a damaged product, contact us within days of receipt for a replacement or refund.
To start a return, you can contact us at inquiry@ptciproducts.com.
What's the deal with getting approved for refunds or exchanges?
We approach returns with the utmost care, as each jar we craft embodies our commitment to excellence and the well-being of every individual. Kindly take note of the following guidelines.
Provide a product image via email at inquiry@ptciproducts.com, the report must be submitted upon package receipt, evaluation is tracking-based.
If it is determined that the delay in shipping was due to the courier, a report will be filed, and a refund will be arranged.
Note that you will be contacted via email or phone upon shipment, as it is shipped frozen.
Repeated return requests are subject to fraud review prior to approval.
All return shipping fees are the responsibility of the buyers.
Upon approval of the issue, the replacement product will be sent to you at no cost.
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